Product Support Engineer, Stryker

My name is Sherry Sourial, and I work as a Product Support Engineer at Stryker. A Product Support Engineer works on a team where we provide support for all of the implants and instruments that are on the market for Stryker pertaining to joint replacement. In layman terms, that means that once a product is on the market, it still requires a certain amount of upkeep and support for any changes or issues that come up, and that's what my team takes care of. So, that can include testing, or design changes, or manufacturing transfers, and so that's sort of what we work on. A busy week could look like trying to push through a drawing change, where I've already completed the documentation portion of it, the product drawings are updated and all of the forms are filled out, but I need feedback from my cross-functional reviewers and so I might send that out, make sure people are still in line with meeting their commitments, you know, I might also have to review some paperwork or design control plans for another project. Let's say a surgeon is about to put an implant in, and he, you know, they open up the implant, they hand it to him, and he takes a close look at it before putting it into the patient and notices that something's not quite right; whether it's a feature that doesn't look right, or a scratch, or something wrong, or even an instrument didn't work the way he expected it to in the OR intra-operatively, and so he would then file an official report, and that would come back to my team and we would investigate it and see what needs to be done in order to correct the issue. Or if there's an implant or instrument that is manufactured in Connecticut, but we want to move it to New Jersey. Right, and then so, we want to make sure that all of the manufacturing capabilities are in place, and they would put a design engineer there to make sure that all the design requirements are being met.