Victoria is an Associate Account Manager with Kaiser Permanente, a large American integrated health care and insurance company. Working on the insurance side, Victoria manages accounts for private sector clients such as construction companies and caterers, ensuring they have all the tools necessary for healthcare rollouts to their employees. When not in the office, Victoria is on the road at benefit fairs where she can meet existing clients and potentially new clients face to face.
Transcript
Hi, my name is Victoria Nguyen, and I'm an Associate Account Manager at Kaiser Permanente. So I work in the account management team, on the health insurance side. We have two groups, the medical group side and the health insurance. And I work with an account manager to oversee a book of business, a group of accounts that offer Kaiser Permanente to their employees. My role is to, over the course of a year, make sure that people still stay with Kaiser, or consider switching different carriers and selecting a new insurance for the year and they pick Kaiser Permanente. Throughout the year, that involves meeting with the employer, employer groups, meeting with the client, and then also meeting with the employees through benefit fairs, wellness meetings, business strategy meetings, and constantly engaging them to make sure everything is going well, and we can answer any questions they may have, and make sure we share all the great resources Kaiser Permanente has for them. Generally between for me, September to November, December where the groups are renewing effective one-one. So the engagement is really through the roof right now through benefit fairs, because they're hosting big fairs where they bring all of the different vendors out and it's sort of, it's a fun time. But ultimately, we're all there to continue to get the name out and grow the business. We sometimes do what I like to call service days throughout the year, where we see them maybe once a year for their benefit fair. And in a lot of cases, we may not see them throughout the year, so we try to do service days where we come out and make sure you know, we're still seeing them, and catching them so that they don't feel like oh, they can only connect with us once a year. And as well as every now and then, I do try to go out and meet with members one-on-one who may need some help. A lot of the times with our employer groups, with the HR, the HR department or the VPs and CEOs, the account manager and I will go out and meet with them to present reporting, and check up on how things are going, and really work on the business strategy with them, and my more of what I do is member facing. So I will do the service days and those benefit fairs.
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