Applications will be considered from residents and non-residents of Colorado.
New employees to the State will be paid biweekly. There are 26 biweekly pay periods in a year.
About the Work Unit
The Colorado Department of Transportation (CDOT) has an opening for a part-time Permits Assistant, classified as Technician III, working approximately 30 hours a week with our Region 5 Traffic and Safety team in Durango.
About the Position
As the part-time Permits Assistant you will provide technical and operational support to the Permits Unit, including Access Permits, Utility Permits, Outdoor Advertising, and Fencing Agreements. This includes providing quality customer service tracking and resolution, as well as maintaining procedures to coordinate, collect and monitor application information, digital and paper files.
Your duties and responsibilities will include, but are not limited to, the following:
- Provide technical and operational support to the Permits Unit, including Access Permits, Utility Permits, Special Use Permits, Outdoor Advertising, and Fencing Agreements.
- Facilitate customer service tracking and resolution, and maintaining procedures to coordinate, collect and monitor application information, digital and paper files.
- Assist the Permits unit by reviewing applications, entering the information into the SalesForce system and other databases, and requesting additional information from the applicant, as necessary.
- Conduct application evaluations utilizing mapping software.
- Maintain professional and courteous public relations with CDOT staff, various governmental agencies and the public.
- Provide directional information, assist complainants or direct them to the proper person for resolution. Document and track resolution to ensure consistency in responding to future complainants and inquires.
- Assist in maintaining data naming conventions and ensuring data integrity for efficient and adequate reporting.
- Compile drafted Access Permits, Utility Permits, Special Use Permits, and Fence Agreements and send to appropriate permits staff for review.
- Assist Permits staff with insurance certificate review, maintenance, and filing.
- Attend meetings to take notes.
- Answer phone calls for the Permits Unit and direct calls as appropriate.
- Research and provide information to resolve problems and complaints.
- Other duties as assigned.
Work Environment:
- Part-time works hours Monday-Friday, with the opportunity for a flexible schedule, approximately 30 hours a week
- After a training period, you will likely work a hybrid schedule with a combination of in-office and remote work
- May occasionally need to travel to attend trainings or meetings during the work day
Minimum Qualifications
Experience Only:
At least three years of full-time experience where the primary job duties involved ALL of the following:
- Applying rules and procedures for the entry, quality assurance, and reporting of data and information
- Planning, organizing and tracking multiple, concurrent projects
- Providing ongoing customer service to internal and external customers
- Regular use of computer software/systems, such as Word/Docs, Excel/Sheets, and SAP.
OR
Education and Experience:
A combination of relevant education and experience equal to at least 3 years.
Education from an accredited college or university with coursework in Business Administration, Public Administration, Construction Management, Transportation Planning, Urban Planning, Engineering, or another field of study related to the duties of this position will be considered.
Full-time experience with a primary focus on ALL of the following will be considered.
- Applying rules and procedures for the entry, quality assurance, and reporting of data and information
- Planning, organizing and tracking multiple, concurrent projects
- Providing ongoing customer service to internal and external customers
- Regular use of computer software/systems, such as Word/Docs, Excel/Sheets, and SAP