About the role:
The IT Support Engineer provides first-line technical support for Camping World’s employees across retail, dealerships, call centers, distribution centers, and corporate offices. This role focuses on incident triage, basic troubleshooting, and exceptional customer service through the ServiceDesk. The engineer works under direct supervision, ensuring quick and accurate resolution of common IT issues while maintaining a professional, customer-centric approach.
Candidates must have the ability to work in our Chicago or Lincolnshire office on a hybrid basis (3 days in office, 2 days remote) for 10 weeks, beginning in June of 2026.
What You’ll Do:
Serve as the first point of contact for IT issues in person or via phone, chat, or ticketing system.
Diagnose and resolve basic hardware, software, and network connectivity issues.
Log all incidents and requests accurately in the ITSM platform (ManageEngine ServiceDesk Plus Cloud).
Escalate complex issues to Level II-IV support or appropriate groups.
Assist users with password resets, account unlocks, VPN connectivity, and standard applications (O365, Teams, Outlook, etc.).
Follow documented SOPs and knowledge base articles to ensure consistent support delivery.
Maintain strong communication with end users to provide timely updates and closure confirmation.
What You’ll Need to Have for the Role:
Basic understanding of Windows 10/11, Active Directory, and Office 365.
Familiarity with ticketing systems and remote support tools.
Excellent communication and customer service skills.
A+ certification or equivalent experience preferred.