【Atlanta】XLmiles Last-Mile Dispatcher
Xmiles is a logistics company specializing in last-mile delivery services within the United States, dedicated to providing efficient, stable, and scalable delivery solutions for cross-border e-commerce sellers, platform merchants, and brand clients. The company operates warehouses and operational hubs in multiple key logistics cities across the U.S. and maintains a nationwide trucking network, supporting end-to-end last-mile logistics services from warehouse coordination to final delivery.
Due to business expansion, Xmiles is hiring Dispatchers to support daily last-mile delivery execution and warehouse-to-delivery coordination.
Job Responsibilities
一：Core Responsibilities
- Execute daily last-mile delivery dispatch plans and support same-day operational execution.
- Assign delivery routes and delivery tasks to drivers based on volume, locations, and operational priorities.
- Monitor driver progress and delivery status in real time; proactively handle delivery exceptions.
- Serve as the primary point of contact for drivers during daily delivery operations.
- Coordinate with warehouse, customer service, and operations teams to ensure smooth delivery execution.
- Assist in handling operational exceptions related to routing, delivery delays, access issues, or failed deliveries.
- Ensure dispatch operations follow company SOPs and operational standards.
二：Dispatch & Route Management
- Create and adjust daily delivery routes based on real-time conditions and execution needs.
- Track route completion, delivery timing, and driver performance throughout the day.
- Identify abnormal routes, delays, or inefficiencies and escalate issues when necessary.
- Support optimization of delivery routes to improve on-time performance and reduce operational risks.
三：Communication & Coordination
- Maintain clear and timely communication with drivers, warehouse staff, and internal teams.
- Relay delivery instructions, route updates, and priority changes to drivers accurately.
- Coordinate with warehouse teams to ensure orders are staged and released on time for delivery.
- Escalate operational issues to Operations Managers when required.
四：Documentation & Reporting
- Update dispatch boards, spreadsheets, and internal systems with real-time delivery status.
- Collect and organize basic delivery confirmations and driver feedback.
- Support daily and weekly dispatch summaries and basic operational reports.
五：Process Compliance & Risk Control
- Ensure dispatch execution complies with last-mile delivery SOPs and safety requirements.
- Assist with investigation of delivery exceptions, missed deliveries, or customer complaints.
- Support cross-functional issue resolution with dispatch, warehouse, customer service, and accounting teams.
Job Requirements
1. Basic experience in dispatch, logistics, transportation, or warehouse operations is preferred but not required.
2. Proficient in basic office software (Microsoft Office / WPS / Excel).
3. Strong communication skills in English; able to communicate clearly with drivers and frontline staff.
4. Highly organized, detail-oriented, and able to handle multiple tasks simultaneously.
5. Able to work on-site and support daily operational execution.
6. Willing to respond to simple operational messages during or shortly after work hours when needed.
Additional attributes we would welcome:
- Experience with last-mile delivery or multi-stop routing
- Bilingual (Chinese or Spanish is a plus)
- Warehouse or 3PL operations background
Compensation & Benefits
- Competitive compensation structure
- Atlanta: $20–$23/hour (based on experience)
- Paid Time Off and paid holidays
- Full-time, stable work schedule
- Growth opportunities as operations expand
Interview Process
- Round 1: HR Interview
- Round 2: Hiring Manager Interview
How to Apply
https://je5jg9gvbqp.larksuite.com/share/base/form/shrusV3JLy8CWe7MgzABFwUxboe