About Us:
Casa Hotels Group operates three boutique, automated hotels in the heart of South Beach — Casa Sofi, Casa Ocean, and Casa Sobe. We are a fully digital operation providing minimal human support, blending technology with the hospitality industry to deliver seamless stays. With a fourth property on the way, we’re building the future of smart, boutique lodging.
Position Overview:
We are seeking a reliable, tech-savvy Front Desk Agent to oversee digital guest communication and front desk operations. This is not a traditional front desk role—our hotels are fully automated, and this position ensures that guest profiles are properly completed, pre-arrival instructions are sent, and any needs are handled quickly and professionally via messaging platforms and phone support.
Key Responsibilities:
- Manage online and phone room reservations, ensuring all guest details are accurate and complete in Cloudbeds
- Ensure guest profiles are complete, digital registration is submitted, and all pre-arrival communications (access codes, instructions, local tips) are sent via Whistle
- Respond promptly and professionally to guest messages, phone calls, and occasional walk-ins
- Troubleshoot guest concerns or system issues with empathy and urgency
- Monitor and manage reservations across OTAs like Booking.com, Airbnb, Expedia, etc.
- Coordinate special requests and ensure rooms meet guest expectations in collaboration with operations and housekeeping.
- Communicate clearly about local amenities, transportation, and attractions in the area
- Keep accurate logs of guest communications, issues, and resolutions.
Qualifications:
- 1+ year of hospitality or customer service experience preferred
- Quick learner with the ability to navigate tech systems like Whistle, Cloudbeds, and OTAs
- Strong communication skills, written and verbal
- Bilingual (English/Spanish) preferred
- Able to work independently and multitask under pressure
- Reliable and organized, with strong attention to detail
- Flexible availability including evenings, weekends, and holidays