About Pilgrim’s Inn
Pilgrim’s Inn, in the heart of Deer Isle, Maine, is under new ownership for the 2025 season. With overnight accommodations in the main building, which dates back to 1793, and three cottages across 2+ acres of waterfront land, the inn offers guests an inviting retreat.
Our guest rooms are an integral part of the Pilgrim’s Inn experience, providing a peaceful and comfortable stay for travelers to Deer Isle. Each room blends historic charm with thoughtful amenities, offering guests a place to relax and unwind after exploring the island. As one of the few lodging options on the island, our accommodations play an important role in welcoming visitors and supporting the local culture and economy of Deer Isle.
Overnight guests have enjoyed the hospitality of this storied place since it first
operated as a boarding house in the 1890s. We are starting the inn’s next chapter with values centered on community, sustainability, and creativity that influence every aspect of our decision making. Deer Isle’s breathtaking natural beauty, diverse arts scene, and vibrant community inspire us. We strive to weave these elements throughout the guest experience at the inn and we look for teammates who are equally as inspired by this place we call home.
Role Mission
To ensure seamless, personal, and consistently high-quality service to guests
throughout the season.
Role Summary
The Front Desk Agent serves as the first point of contact for guests and plays a key role in creating a welcoming and seamless experience from arrival to departure. This position requires a passion for hospitality, excellent communication skills, and the ability to multitask.
The Front Desk Agent also supports dining and event operations by coordinating reservations and providing information about on-site services when necessary. Working closely with the Innkeeper, Inn Manager, and other team members, the Front Desk Agent helps ensure that each guest enjoys the warm, personalized service that defines Pilgrim’s Inn.
Pilgrim’s Inn Front Desk Agent Key Responsibilities
Uphold Standards of Practice
- Greet guests with a warm and friendly welcome.
- Provide a welcome amenities as determined by Innkeeper and House Manager
- Efficiently manage the check-in and check-out process, ensuring accuracy in room assignments and payment processing.
- Assist guests with locating parking, carrying bags to/from rooms, and generally feeling settled at the Inn.
- Maintain clear communication with housekeeping to ensure rooms are being turned over and ready for check-in as soon as possible..
- Provide information about Inn amenities, services, and local attractions.
- Ensure guest-facing spaces are clean, safe, organized, and presentable. Work with the Housekeeping team to ensure bathrooms and guest-facing spaces are spotless for all services.
Reservation Management
- Handle phone and online reservations, ensuring accuracy and attention to detail.
- Update and manage guest information in ThinkReservations.
- Monitor room availability and assist with booking inquiries.
Guest Services
- Respond to guest inquiries, requests, and complaints promptly and professionally.
- Provide concierge services, such as restaurant reservations and transportation arrangements.
- Ensure all guest needs are met and exceed their expectations.
Billing & Payment Processing
- Accurately process guest payments, including cash, credit card, and room charges.
- Prepare and present guest bills upon check-out, ensuring all charges are correct.
- Handle billing inquiries and resolve discrepancies.
Qualifications
- Previous experience in front desk or customer service roles, preferably in a boutique hotel or high-end inn setting.
- Familiarity with hotel property management systems is a plus.
- Excellent communication and interpersonal skills. You must be passionate about the guest experience.
- Ability to multitask and handle high-pressure situations with poise.
- Strong organizational and time management skills.
- Flexibility to work evenings, weekends, and holidays as required.
- Knowledge of Deer Isle, Maine, or a genuine desire to immerse yourself in the local community and culture.