Customer Service Representative

Customer Service Representative:

Customer Service Representatives (CSR) in Field Offices play a vital
role delivering Social Security benefits and services to the public, both
in-person and over the phone. As a CSR, you would be responsible
for providing the public with information about SSA’s programs and
services, reviewing and evaluating information to determine eligibility
for the benefits SSA administers, and updating records using SSA’s
computer systems.
REQUIREMENTS & QUALIFICATIONS
To qualify, you must be a U.S. citizen and have excellent
communication and people skills. We consider additional
qualifications such as experience, education, or a combination of
experience and education. Visit the link or scan the QR code below to
read the qualifications for this position and other entry level positions:
Entry Level Position Qualifications
(https://www.ssa.gov/kc/forms/Qualifications_for_Entry_Level_
Positions.pdf)