Office Associate II

Office Associate II – Operations Processing Center

Augusta, Maine, United States | Administrative & Office Support | Full-time

Apply by: Nov. 22, 2024

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MAINE REVENUE SERVICES

OPERATIONS PROCESSING CENTER

Opening Date: November 7, 2024

Closing Date: November 22, 2024

Job Class Code: 6542
Grade: 13
Salary: $17.30 – $24.91/Hourly
Position Number: 016303793

Join the team at Maine Revenue Services where we provide excellent service to the taxpayers of Maine.

This position provides administrative support performing complex, varied office tasks requiring the operation of technical office equipment. Responsibilities require using independent judgment, initiative, and discretion to make decisions on various matters in accordance with departmental policies and procedures including mail processing and research. Necessary skills consist of effective communication, attention to detail, accuracy, organization, and prioritization. This position requires adaptability due to the cross-functional aspects of the job.

REPRESENTATIVE TASKS:

• Retrieve, sort, prepare, and distribute reports and notices by 10:00 am, and prepare outgoing mail for pick up by 1:30 pm. Requires the ability to lift up to 25 lbs.
• Sort, slice, and prepare incoming mail.
• Accurately extract mail and batch tax documents, correspondence, and checks for scanning.
• Organize, distribute, and monitor incoming mail to ensure that daily processing goals are met.
• Correct distorted or missing barcodes on documents that cannot be processed.
• Operate high-speed scanning equipment, identifying, reporting, and correcting errors.
• Research and process monies received that require manual allocation or are received without required supporting documentation.
• Accurately key data for various tax returns and other documents in assigned queues.
• Collect and process cash received in-office.
• Sort and batch Incoming Priority Mail the same day it is received – by 11:00 am for morning deliveries; 3:00 pm for afternoon deliveries.
• Process and verify outgoing Certified Mail within the Service Level Agreement (SLA).
• Research and process returned Certified Mail within the SLA.
• Research and process returned First Class mail within SLA.
• Research and process General Correspondence Cases within the SLA.
• Assist with purging and shredding of processed documents as directed.
• Assist in cross-training state and contract staff in proper OPC procedures.
• Maintain and accurately record daily individual and assigned task related statistics by 4:30 PM daily.

MINIMUM QUALIFICATIONS

Training, education, or experience in office and administrative support work that demonstrates:

• 1) competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks, and
• 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures. All positions in this classification assume the qualifications of: Office Assistant I, Office Assistant II, and Office Associate I.

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto—”Dirigo” or “I lead”—as they provide essential services to Mainers every day. We believe in supporting our workforce’s health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 – $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).
• Retirement Plan – The State contributes the equivalent of 13.29% of the employee’s pay towards the Maine Public Employees Retirement System (MainePERS).

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There’s a job and then there’s purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.

Apply by: Nov. 22, 2024